Troubleshooting printing problems

Determining whether your job ever reached the print queue

If your print job was sent to the queue but nothing is currently in the queue, you must determine whether the job did not reach the queue or whether it reached the queue and then disappeared without printing.

In order to determine this, you must disable the operator flag for the print queue titled ``Allow service by current print servers'' using PCONSOLE or the NetWare Administrator utility.

To access the queue operator flags in PCONSOLE, select the Status option from the Print Queue Information menu. In the NetWare Administrator utility, the flags are on the ``Details'' page of the Queue object. Disabling this operator flag essentially puts the queue on hold.

Next, print the job again. You can now look to see if the job is in the queue by selecting Print Jobs from the Print Queue Information menu in PCONSOLE or by selecting the ``Job List'' page of the Queue object in the NetWare Administrator utility.

If the job does not show up here, it never reached the queue.


© 1999 The Santa Cruz Operation, Inc. All rights reserved.
UnixWare 7 Release 7.1.1 - 5 November 1999