Troubleshooting jobs stuck in active status

If your print job is stuck in ``Active'' status, one possibility is that the job is being sent slowly. You can usually determine this on a laser printer if the light is blinking to indicate that it is receiving data.

If you press the form feed button on the printer, the printer should print part of the page. (Some graphics jobs may be binary files, which require that the /B option be used with CAPTURE.)

If you are using a serial printer, some possible causes are as follows:

• The baud rate is low.

• The cable or port is bad.

• XON/XOFF needs to be enabled or disabled.

• The printer may have been turned offline.

• If the printer is configured to use interrupts, there may be a conflict. This will cause slow printing. The configuration of the printer may need to be changed to polled mode.

• The cable or port is bad.

• The printer may have been turned offline.

• If the printer is configured to use interrupts, there may be a conflict. This will cause slow printing. The configuration of the printer may need to be changed to polled mode.