Troubleshooting printing problems

• Hardware problems. These problems involve hardware configurations or malfunctions. The printer might be out of paper, jammed, off-line, broken, or not cabled correctly.

• Logical problems. These problems involve improper or incomplete configurations or corrupted software. The queue might be assigned to the wrong printer, the queue might not be serviced by a print server, or the wrong printer number is used when loading NPRINTER.

• Procedural problems. These problems usually result from typing errors or unfamiliarity with the printing environment. The wrong port may be captured, the wrong queue may be specified, or the print job parameters may be taken from a different object than expected.

If you cannot solve your printing problem and you decide to call your support representative, write down details such as error messages, procedure to reproduce the failure, configuration, and so on. before you call. Referring to these notes should help technical support personnel solve your problem faster.