Troubleshooting ARCserveIT

This chapter contains a listing of ARCserveIT error messages and troubleshooting suggestions. The error message table included in this section section is designed to help solve any problems that you may encounter when using ARCserveIT.

ARCserveIT error messages

Error

Number

Description

Solution

E1000
Failed to attach to job queue. Please check asqd daemon status.
Use "arcserve -show" to see if asqd is up. Use "arcserve -load asqd".

E1003
Failed to open Daily Log
Use "arcserve -show" to see if asloggerd is up. Use "arcserve -load asloggerd" to load asloggerd if necessary.

E1005
Aprocess cannot be run by user.
Don't run aprocess from the command line.

E1007
Failed to get job handle from asmediad,
Check if device is busy.

E1008
Failed to get device group %s, %x
Use "as_devmgr -groupinfo" to see if target group exists.

E1009
Failed to connect to media server
Use "arcserve -show" to see if asmediad is up. Use "arcserve -load asmediad" to load asloggerd if necessary.

E1010
asdbd needs to be preset for merge job
Make sure asdbd is up and running. If not, use "arcserve -load asdbd" from shell prompt.

E1014
Failed to format media %s, %x
Need to check error code at the end of each message. See list below:

A1 - illegal command
A2 - end of media
A3 - file mark deleted
A4 - no data detected
A5 - unrecoverable data error
A6 - cartridge not in place
A7 - controller failure
AA - early warning detected

E1015
Failed to read volume header of media %s, %x
Need to check error code at the end of each message. See list below:

A1 - illegal command
A2 - end of media
A3 - file mark deleted
A4 - no data detected
A5 - unrecoverable data error
A6 - cartridge not in place
A7 - controller failure
AA - early warning detected

E1016
Failed to position %s to session %d, %x
Need to check error code at the end of each message. See list below:

A1 - illegal command
A2 - end of media
A3 - file mark deleted
A4 - no data detected
A5 - unrecoverable data error
A6 - cartridge not in place
A7 - controller failure
AA - early warning detected

E1018
Failed to locate media [%s] ID %x sequence %d
Need to check error code at the end of each message. See list below:

A1 - illegal command
A2 - end of media
A3 - file mark deleted
A4 - no data detected
A5 - unrecoverable data error
A6 - cartridge not in place
A7 - controller failure
AA - early warning detected

E1026
Failed to position media to the end of session,
Need to check error code at the end of each message. See list below:

A1 - illegal command
A2 - end of media
A3 - file mark deleted
A4 - no data detected
A5 - unrecoverable data error
A6 - cartridge not in place
A7 - controller failure
AA - early warning detected

E1031
Media %s sequence %d does not contain session %d
Validate the session number.

E1035
Failed to connect to media %s, %x
Internal errors. Call Technical Support.

E1036
Failed to write to media
Replace the media.

E1038
Failed to write volume header on media %s, %x
Need to check error code at the end of each message. See list below:

A1 - illegal command
A2 - end of media
A3 - file mark deleted
A4 - no data detected
A5 - unrecoverable data error
A6 - cartridge not in place
A7 - controller failure
AA - early warning detected

E1042
Failed to start tape session (%d)
Internal errors. Call Technical Support.

E1048
Failed to create job record of job %d in asdbd, %d
Make sure asdbd is up and running. If not, use "arcserve -load asdbd" from shell prompt.

E1053
Failed to create Daily Log
Use "arcserve -show to see if asloggerd is up". Use "arcserve -load asloggerd" to load asloggerd if necessary.

E1054
Failed to resume %s job, %x
Internal errors. Call Technical Support.

E1058
Failed to read from media
Need to check error code at the end of each message. See list below:

A1 - illegal command
A2 - end of media
A3 - file mark deleted
A4 - no data detected
A5 - unrecoverable data error
A6 - cartridge not in place
A7 - controller failure
AA - early warning detected

E1061
Invalid disk node list is found. Abort compare job!
Internal errors. Call Technical Support.

E1063
Invalid session Password, job rejected!
Use proper session password and rerun the job.

E1065
Failed to get online media list.
Check and see if media group exists and if user has enough access rights.

E1073
Failed to get missed targets, not asdb connection!
Make sure asdbd is up and running. If not, use "arcserve -load asdbd" from shell prompt.

E1075
Failed to get last full backup date,
Internal errors. Call Technical Support.

E1081
Failed to get recycle Media info. Blank Media will be used.
Internal errors. Call Technical Support.

E1100
Failed to get job for service
Use "arcserve -status" to make sure asqd is up and running.

E1101
Failed to validate logger access as user
Job owner does not have proper rights to create log files. Use Profile Manager to grand user enough rights.

E1102
Failed to start job monitoring,
Might run out of share memory. make sure there is share memory available and no lingering share memory.

E1103
Failed to get tape device from queue
Job is invalid. Use Job Status Manager to check the job. Make sure tape device is valid.

E1104
Failed to move media %s id %x sequence %d to save set, %d
Check if asdbd is up; check if the media pool exists.

E1105
Failed to move media %s ID %x sequence %d to save set, %d
Check if asdbd is up; check if the media pool exists.

E1106
Failed to enumerate media group

Make sure asmediad is up.
Check and see if media group exists and if user has enough access rights

E1107
Failed to locate any media group.
Make sure asmediad is up.

E1108
Failed to get tape node from job
Job is invalid. Use Job Status Manager to check the job. Make sure tape device is valid.

E1109
Failed to connect to logger service.
Use "arcserve -show" to see if asloggerd is up. Use "arcserve -load asloggerd" to load asloggerd if necessary.

E1110
Failed to open activity log.
Make sure asloggerd is up and running.

E1111
Failed to position media to leading session
Media might be bad. Try to scan whole set of tapes from sequence one.

E1112
Failed to connect to asdbd on %s as %s
Make sure asdbd is up and running. If not, use "arcserve -load asdbd" from shell prompt.

E1113
Failed to get tape info from job
Job is invalid. Use Job Status Manager to check the job. Make sure tape device is valid.

E1114
Failed to locate disk node %s from job
Job is invalid. Use Job Status Manager to check the job. Make sure tape device is valid.

E1116
Invalid media name prefix %d is found!
Job is invalid. Use Job Status Manager to check the job. Make sure tape device is valid.

E1117
Failed to set next job time, illegal job units used.
Job is invalid. Use Job Status Manager to check the job. Make sure tape device is valid.

E1118
Failed to get initial backup date of job
Make sure asdbd is up and running. If not, use "arcserve -load asdbd" from shell prompt.

E1119
Failed to signal asdbd for preparing backup media
Make sure asdbd is up and running. If not, use "arcserve -load asdbd" from shell prompt.

E1120
Failed to back up ARCserve database, invalid job.
Internal errors. Call Technical Support.

E1121
Failed to back up ARCserve database, ARC_HOME/dbase is invalid.
Internal errors. Call Technical Support.

E1122
Failed to back up ARCserve database, ARC_HOME/data is invalid.
Internal errors. Call Technical Support.

E1123
Failed to start asdb backup, job invalid.
Internal errors. Call Technical Support.

E1125
Failed to open file %s, %s
Use "arcserve -show" to see if asloggerd is up. Use "arcserve -load asloggerd" to load asloggerd if necessary.

E1126
Failed to convert job
Internal errors. Call Technical Support.

E1129
Failed to open user error log
Use "arcserve -show" to see if asloggerd is up. Use "arcserve -load asloggerd" to load asloggerd if necessary.

E1124
Failed to locate a blank media.
A blank tape can't be found for job. Make a blank tape available.

E1127
Failed to open SNMP device

Check if the configured SNMP Manager Station address in ARC_HOME/config/aslogger.cfg exists.
Check if trap destination and community are set in SNMP configuration file.

E1128
Failed to access SNMP device
Check if the configured SNMP Manager Station address in ARC_HOME/config/aslogger.cfg exists.

E1129
Failed to open user error log
Internal errors. Call Technical Support.

E1130
Failed to access printer on spooler
Check if the configured spooler in ARC_HOME/config/aslogger.cfg exists.

E1131
Failed to prepare e-mail sending for user
Check if the e-mail address is valid; check if ARCserve server has proper e-mail access.

E1132
Failed to open TNG device"
Check if the configured TNG console in ARC_HOME/config/aslogger.cfg exists;
Check if TNG is installed and running on the same machine where ARCserve is running

E1133
Failed to access TNG device
Check if the configured TNG console in ARC_HOME/config/aslogger.cfg exists;
Check if TNG is installed and running on the same machine where ARCserve is running

E1134
Valid connection to logger service is not present!
Use "arcserve -show" to see if asloggerd is up. Use "arcserve -load asloggerd" to load asloggerd if necessary.

E1135
Failed to get last backup date
Make sure asdbd is up and running. If not, use "arcserve -load asdbd" from shell prompt.

E1136
Failed to seek to new session for backup on media %s, %x
Need to check error code at the end of each message. See list below:

A1 - illegal command
A2 - end of media
A3 - file mark deleted
A4 - no data detected
A5 - unrecoverable data error
A6 - cartridge not in place
A7 - controller failure
AA - early warning detected

E1138
Failed to find media for %s job, timeout!

If a timeout is specified for this error message, it is most probable that the job failed because ARCserveIT could not write to the selected media. In the case of repeating jobs, ARCserveIT will run the next job in the backup cycle. In the case of a non-repeating Custom job, you will need to reschedule the job manually.
If a timeout is not specified, one of the following informational codes will be attached to the end of this error message:

A1 - illegal command
A2 - end of media
A3 - file mark deleted
A4 - no data detected
A5 - unrecoverable data error
A6 - cartridge not in place
A7 - controller failure
AA - early warning detected

Error Number	Description	Solution
E1000	Failed to attach to job queue. Please check asqd daemon status.	Use "arcserve -show" to see if asqd is up. Use "arcserve -load asqd".
E1003	Failed to open Daily Log	Use "arcserve -show" to see if asloggerd is up. Use "arcserve -load asloggerd" to load asloggerd if necessary.
E1005	Aprocess cannot be run by user.	Don't run aprocess from the command line.
E1007	Failed to get job handle from asmediad,	Check if device is busy.
E1008	Failed to get device group %s, %x	Use "as_devmgr -groupinfo" to see if target group exists.
E1009	Failed to connect to media server	Use "arcserve -show" to see if asmediad is up. Use "arcserve -load asmediad" to load asloggerd if necessary.
E1010	asdbd needs to be preset for merge job	Make sure asdbd is up and running. If not, use "arcserve -load asdbd" from shell prompt.
E1014	Failed to format media %s, %x	Need to check error code at the end of each message. See list below: A1 - illegal command A2 - end of media A3 - file mark deleted A4 - no data detected A5 - unrecoverable data error A6 - cartridge not in place A7 - controller failure AA - early warning detected
E1015	Failed to read volume header of media %s, %x	Need to check error code at the end of each message. See list below: A1 - illegal command A2 - end of media A3 - file mark deleted A4 - no data detected A5 - unrecoverable data error A6 - cartridge not in place A7 - controller failure AA - early warning detected
E1016	Failed to position %s to session %d, %x	Need to check error code at the end of each message. See list below: A1 - illegal command A2 - end of media A3 - file mark deleted A4 - no data detected A5 - unrecoverable data error A6 - cartridge not in place A7 - controller failure AA - early warning detected
E1018	Failed to locate media [%s] ID %x sequence %d	Need to check error code at the end of each message. See list below: A1 - illegal command A2 - end of media A3 - file mark deleted A4 - no data detected A5 - unrecoverable data error A6 - cartridge not in place A7 - controller failure AA - early warning detected
E1026	Failed to position media to the end of session,	Need to check error code at the end of each message. See list below: A1 - illegal command A2 - end of media A3 - file mark deleted A4 - no data detected A5 - unrecoverable data error A6 - cartridge not in place A7 - controller failure AA - early warning detected
E1031	Media %s sequence %d does not contain session %d	Validate the session number.
E1035	Failed to connect to media %s, %x	Internal errors. Call Technical Support.
E1036	Failed to write to media	Replace the media.
E1038	Failed to write volume header on media %s, %x	Need to check error code at the end of each message. See list below: A1 - illegal command A2 - end of media A3 - file mark deleted A4 - no data detected A5 - unrecoverable data error A6 - cartridge not in place A7 - controller failure AA - early warning detected
E1042	Failed to start tape session (%d)	Internal errors. Call Technical Support.
E1048	Failed to create job record of job %d in asdbd, %d	Make sure asdbd is up and running. If not, use "arcserve -load asdbd" from shell prompt.
E1053	Failed to create Daily Log	Use "arcserve -show to see if asloggerd is up". Use "arcserve -load asloggerd" to load asloggerd if necessary.
E1054	Failed to resume %s job, %x	Internal errors. Call Technical Support.
E1058	Failed to read from media	Need to check error code at the end of each message. See list below: A1 - illegal command A2 - end of media A3 - file mark deleted A4 - no data detected A5 - unrecoverable data error A6 - cartridge not in place A7 - controller failure AA - early warning detected
E1061	Invalid disk node list is found. Abort compare job!	Internal errors. Call Technical Support.
E1063	Invalid session Password, job rejected!	Use proper session password and rerun the job.
E1065	Failed to get online media list.	Check and see if media group exists and if user has enough access rights.
E1073	Failed to get missed targets, not asdb connection!	Make sure asdbd is up and running. If not, use "arcserve -load asdbd" from shell prompt.
E1075	Failed to get last full backup date,	Internal errors. Call Technical Support.
E1081	Failed to get recycle Media info. Blank Media will be used.	Internal errors. Call Technical Support.
E1100	Failed to get job for service	Use "arcserve -status" to make sure asqd is up and running.
E1101	Failed to validate logger access as user	Job owner does not have proper rights to create log files. Use Profile Manager to grand user enough rights.
E1102	Failed to start job monitoring,	Might run out of share memory. make sure there is share memory available and no lingering share memory.
E1103	Failed to get tape device from queue	Job is invalid. Use Job Status Manager to check the job. Make sure tape device is valid.
E1104	Failed to move media %s id %x sequence %d to save set, %d	Check if asdbd is up; check if the media pool exists.
E1105	Failed to move media %s ID %x sequence %d to save set, %d	Check if asdbd is up; check if the media pool exists.
E1106	Failed to enumerate media group	Make sure asmediad is up. Check and see if media group exists and if user has enough access rights
E1107	Failed to locate any media group.	Make sure asmediad is up.
E1108	Failed to get tape node from job	Job is invalid. Use Job Status Manager to check the job. Make sure tape device is valid.
E1109	Failed to connect to logger service.	Use "arcserve -show" to see if asloggerd is up. Use "arcserve -load asloggerd" to load asloggerd if necessary.
E1110	Failed to open activity log.	Make sure asloggerd is up and running.
E1111	Failed to position media to leading session	Media might be bad. Try to scan whole set of tapes from sequence one.
E1112	Failed to connect to asdbd on %s as %s	Make sure asdbd is up and running. If not, use "arcserve -load asdbd" from shell prompt.
E1113	Failed to get tape info from job	Job is invalid. Use Job Status Manager to check the job. Make sure tape device is valid.
E1114	Failed to locate disk node %s from job	Job is invalid. Use Job Status Manager to check the job. Make sure tape device is valid.
E1116	Invalid media name prefix %d is found!	Job is invalid. Use Job Status Manager to check the job. Make sure tape device is valid.
E1117	Failed to set next job time, illegal job units used.	Job is invalid. Use Job Status Manager to check the job. Make sure tape device is valid.
E1118	Failed to get initial backup date of job	Make sure asdbd is up and running. If not, use "arcserve -load asdbd" from shell prompt.
E1119	Failed to signal asdbd for preparing backup media	Make sure asdbd is up and running. If not, use "arcserve -load asdbd" from shell prompt.
E1120	Failed to back up ARCserve database, invalid job.	Internal errors. Call Technical Support.
E1121	Failed to back up ARCserve database, ARC_HOME/dbase is invalid.	Internal errors. Call Technical Support.
E1122	Failed to back up ARCserve database, ARC_HOME/data is invalid.	Internal errors. Call Technical Support.
E1123	Failed to start asdb backup, job invalid.	Internal errors. Call Technical Support.
E1125	Failed to open file %s, %s	Use "arcserve -show" to see if asloggerd is up. Use "arcserve -load asloggerd" to load asloggerd if necessary.
E1126	Failed to convert job	Internal errors. Call Technical Support.
E1129	Failed to open user error log	Use "arcserve -show" to see if asloggerd is up. Use "arcserve -load asloggerd" to load asloggerd if necessary.
E1124	Failed to locate a blank media.	A blank tape can't be found for job. Make a blank tape available.
E1127	Failed to open SNMP device	Check if the configured SNMP Manager Station address in ARC_HOME/config/aslogger.cfg exists. Check if trap destination and community are set in SNMP configuration file.
E1128	Failed to access SNMP device	Check if the configured SNMP Manager Station address in ARC_HOME/config/aslogger.cfg exists.
E1129	Failed to open user error log	Internal errors. Call Technical Support.
E1130	Failed to access printer on spooler	Check if the configured spooler in ARC_HOME/config/aslogger.cfg exists.
E1131	Failed to prepare e-mail sending for user	Check if the e-mail address is valid; check if ARCserve server has proper e-mail access.
E1132	Failed to open TNG device"	Check if the configured TNG console in ARC_HOME/config/aslogger.cfg exists; Check if TNG is installed and running on the same machine where ARCserve is running
E1133	Failed to access TNG device	Check if the configured TNG console in ARC_HOME/config/aslogger.cfg exists; Check if TNG is installed and running on the same machine where ARCserve is running
E1134	Valid connection to logger service is not present!	Use "arcserve -show" to see if asloggerd is up. Use "arcserve -load asloggerd" to load asloggerd if necessary.
E1135	Failed to get last backup date	Make sure asdbd is up and running. If not, use "arcserve -load asdbd" from shell prompt.
E1136	Failed to seek to new session for backup on media %s, %x	Need to check error code at the end of each message. See list below: A1 - illegal command A2 - end of media A3 - file mark deleted A4 - no data detected A5 - unrecoverable data error A6 - cartridge not in place A7 - controller failure AA - early warning detected
E1138	Failed to find media for %s job, timeout!	If a timeout is specified for this error message, it is most probable that the job failed because ARCserveIT could not write to the selected media. In the case of repeating jobs, ARCserveIT will run the next job in the backup cycle. In the case of a non-repeating Custom job, you will need to reschedule the job manually. If a timeout is not specified, one of the following informational codes will be attached to the end of this error message: A1 - illegal command A2 - end of media A3 - file mark deleted A4 - no data detected A5 - unrecoverable data error A6 - cartridge not in place A7 - controller failure AA - early warning detected